Privacy Policy
Silverback Landscaping
Types of Information We Collect
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We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information including name, email address, phone number, address, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you provide your phone number through our website forms or service requests, we may also collect consent to communicate with you via SMS text messaging for service updates, appointment reminders, and promotional communications.
How Information Is Collected
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When you conduct a transaction on our website, submit a form, request a quote, schedule a service, or subscribe to marketing communications, as part of the process we collect personal information you provide such as your name, phone number, address, and email address.
Your personal information will be used for the specific purposes described in this Privacy Policy.
Why Do We Collect Such Personal Information?
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We collect personal and non-personal information for the following purposes:
• To provide and operate our landscaping and lawn care services
• To provide our users with ongoing customer assistance and technical support
• To communicate with visitors and customers regarding services, appointments, updates, and promotional offers
• To send service reminders and seasonal lawn care notifications including aeration, dethatching, fertilization, and landscaping services
• To create aggregated statistical data and analytics which help improve our services and website performance
• To comply with applicable laws, regulations, and legal obligations
SMS Messaging and TCPA Compliance
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If you provide your phone number and consent to receive text messages from Silverback Landscaping, you agree that we may send marketing and service-related SMS messages to the number provided.
These messages may include:
• Service reminders
• Appointment confirmations
• Seasonal lawn care promotions
• Updates regarding services such as aeration, dethatching, fertilization, and landscaping
Message frequency may vary. Standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. For assistance, you may reply HELP.
Consent to receive text messages is not a condition of purchase.
We do not sell, rent, or share SMS opt-in information or phone numbers with third parties or affiliates for marketing purposes.
How Do We Store, Use, Share, and Disclose Our Site Visitors' Personal Information?
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Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to promote and provide our services to you.
Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our business and its service providers.
How Do We Communicate With Our Site Visitors?
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We may contact you to:
• Notify you regarding your account
• Troubleshoot problems
• Resolve disputes
• Collect fees or balances owed
• Conduct surveys or questionnaires
• Send company updates
• Provide service reminders or appointment notifications
• Send promotional offers or seasonal service notifications
For these purposes, we may contact you via:
• Email
• Telephone
• SMS text messages
• Postal mail
How Do We Use Cookies and Other Tracking Tools?
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Wix uses cookies for important reasons, such as:
• To provide a better experience for visitors and customers
• To identify registered members
• To monitor and analyze the performance, operation, and effectiveness of the Wix platform
• To ensure the platform remains secure and safe to use
How Can Site Visitors Withdraw Their Consent?
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If you do not want us to process your information anymore, you may contact us at:
Email: silverback.llc25@gmail.com
Phone / Text: (385) 422-2754
You may also opt out of marketing text messages at any time by replying STOP to any SMS message received from Silverback Landscaping.
Policy Updates
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We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage visitors to review this page periodically to stay informed about how we protect their information.
Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at:
Silverback Landscaping
Email: silverback.llc25@gmail.com
Phone: (385) 422-2754